Eventide Integration to Central Square - Public Safety Suite CAD Pro (Zuercher)

Solution Summary:

Eventide’s NexLog DX-Series Communications Recording Solutions can integrate with the Central Square “Public Safety Suite Pro” (Powered by Zuercher) CAD system.  The integration allows for the tagging of 9-1-1 call recordings with data from associated CAD incidents/Calls for Service on the CAD system. The additional data will enable a rich user experience by providing more context to 9-1-1 call recordings. The integration also enables the ability to search for and perform Quality Assessment (scoring) on recordings based on a CAD Incident Number and other data received from the CAD system.  This integration also allows the CAD system user to replay recordings directly from the CAD user interface.

Integration Description:

  • Eventide APIs are used by the CAD system to send incident/Call for Service data to the NexLog recording server and tagged to associated 911 call recordings
  • The following custom fields are created and populated on the NexLog recording server:
    • CFS_NUMBER – Call for Service Number
  • The integration also allows the CAD system’s user to replay recordings directly from the CAD user interface.

Eventide Licensing:

  • Eventide P/N 271102 – NexLog API Access License: Control and Tagging (MSRP: $3,495.00)
  • Licensing and recording channels for a 911 Call Handling system that provides ANI/ALI data (check with Eventide for the proper ANI/ALI integration license)

Central Square Licensing:

  • Contact Central Square for any required licensing

General Note on Recorder Integrations to CAD systems:

  • Caller ID/ANI metadata is used to make an association between incidents on a CAD system and 911 recordings on a recording solution. Both of these systems typically have the same Caller ID/ANI information for a given 911 Call and CAD incident. However, when either system has different Caller ID/ANI or did not receive it, an association cannot be made and CAD data will not be tagged to the 911 call recording. Performance will vary, depending on availability and uniformity of Caller ID/ANI; not every 911 Call recording will be tagged with CAD data.
  • For proper functioning of any CAD integration, the 911 Call handling system must provide a mechanism to accurately indicate call start/stop to the recording system. Examples are GPIO (Contact Closure), SIP Call Control (with SIP signaling for each individual call), SIPREC (with SIPREC signaling for each individual call), etc. Note that the use of VOX (voice detection) as a mechanism for call start/stop is not sufficient and can result in missing or incorrect call tagging.