EventideAssure
Software Assurance & Support Program
What is EventideAssure?
EventideAssure is Eventide Communications’ premium software assurance and factory-backed Tier 2 technical support program. It’s designed to keep your recording systems secure, reliable, and fully supported throughout their lifecycle so you can confidently focus on your mission.
What You Get With EventideAssure
Ongoing software releases and feature updates
Critical cybersecurity patches to safeguard operations
Direct Tier 2 technical support for trained resources via phone, web, and email
Priority access to U.S.-based support for expert assistance and issue resolution (7 a.m. to 7 p.m., ET)
License key for seamless monitoring with NexLog Monitoring Service
Access to online documentation and Partner Portal resources
Lower total cost of ownership with predictable annual pricing
Why Choose EventideAssure
- Ensure compliance with evolving security requirements
- Minimize cybersecurity and operational risks
- Access factory-trained experts when you need them most
- Eliminate renewal guesswork with proactive notifications
- Protect and extend the life of your technology investment
Who Benefits
- IT & Security Teams: Maintain a hardened, stable infrastructure
- Operations Teams: Reduce downtime and avoid costly disruptions
- Executives: Minimize organizational risk with consistent updates
- Users: Experience reliable performance and faster resolution times
Simple, Predictable Pricing
EventideAssure provides clarity and long-term value with straightforward annual pricing.
First Year Included: Every new system comes with 12 months of EventideAssure at no additional cost. An active EventideAssure agreement is required to continue receiving updates, patches, and expert support
EventideAssure is available exclusively for NexLog DX-Series recorders in the United States and Canada. Availability is subject to certain exclusions, terms, and conditions. This program is not applicable to U.S. federal government or international contracts, bids, or opportunities.
