Impact CX
ImpactCX Unifying Enterprise Recording For
Contact Centers • Employee Collaborations • Two-Way Radio Communication
One Platform. One Application. One Support Team. One Invoice.
Across the Enterprise.
ImpactCX helps organizations capture interactions with auditable, court-admissible, enterprise-grade recordings across voice, two-way radio, screen, and digital channels, while improving quality, agent and contact center performance, and customer experience from a single unified platform.
Supporting Line
Built for organizations that require highly reliable, purpose-built Linux-based recording, quality management, operational flexibility, and actionable insight across contact centers and enterprise communications.
What Enterprises Gain with ImpactCX
55+ Years of Recording and Software Innovation
9,000+ Global Deployments
Capture Every Interaction in Real Time
Reduce Compliance Risk
Flexible Deployments
Improve Contact Center and Agent Performance
Turn Recorded Interactions into Business Value
Identify, Retain, and Improve with recordings as a fully auditable system of record.
ImpactCX helps organizations capture, retain, search, review, and securely retrieve interactions with the control, simple-to-use interface, and auditability required for enterprise operations.
Defensible Records for Compliance and Auditability
ImpactCX helps organizations maintain a reliable, auditable record of customer interactions and operational communications. Teams can quickly locate and share the right interaction and support internal reviews, compliance requirements, investigations, and evidence requests with greater speed and confidence.
With centralized, multi-tenant retention, search, replay, and access controls by business unit, ImpactCX helps reduce the total cost of ownership while simplifying administration and ongoing maintenance.
For organizations operating in regulated or high-liability environments, an auditable recording is essential. ImpactCX is purpose-built on a stable Linux-based software architecture designed to strengthen security, support compliance, and protect critical business records. The platform supports multiple layers of security and deployment options, including AWS GovCloud and FIPS 140-2/3 highly secure environments.
Key Points
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Supports a single enterprise recording strategy
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Centralized multi-tenant policy and retention controls
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Secure search and replay
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Faster, more intuitive retrieval for investigations and disputes
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Stronger support for legal, compliance, and supervisory review
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Enterprise-grade security, governance, and accountability
Enterprise Flexibility Without Forcing a One-Size-Fits-All Model
Unlike vendors that limit customers to a single delivery model, ImpactCX supports deployment choice without compromising compliance, control, or operational continuity.
ImpactCX is designed to meet each customer’s operational, compliance, and infrastructure requirements and can be deployed in the cloud, virtualized managed environments, on-premises, and hybrid environments. Whether an organization is modernizing telephony or two-way radio in phases, supporting multiple business units, or operating within strict IT, security, and data requirements, ImpactCX provides deployment flexibility aligned to real-world enterprise environments.
Deployment Options
For organizations seeking security, reliability, scalability, and simplified operations with faster time-to-value.
For customers who want operational support while maintaining strong oversight, control, and service continuity.
For customers who require a hardware-based, on-premises solution to meet data control, infrastructure, or policy requirements that favor local deployment.
For enterprises that need to support multiple business models, phased migration paths, or mixed regulatory and operational requirements.
This flexibility allows customers and reseller partners to align the solution to the environment, timeline, and governance model that best fits the business.
More Than Recording: The ImpactCX Platform
Start with what you need. Expand to drive enterprise value.
ImpactCX gives organizations a platform that supports immediate recording requirements while creating a path to broader quality, AI, and operational value.
Unified Recording Across Voice, Screen, and Radio
ImpactCX supports more than 100 integrations across leading contact center, employee collaboration, telephony, and two-way radio environments.
Today’s customer interactions often span multiple channels. ImpactCX helps organizations unify recording and oversight across voice communications, digital channels, two-way radio, screen activity, and other supported interaction types to create a more complete record of the customer experience.
ImpactCX can also automate the export of audio recordings and metadata to CRM, ERP, EHR, and other business systems to support downstream workflows, analysis, and operational optimization.
This broader visibility supports stronger compliance, more effective investigations, higher-quality reviews, and better coaching outcomes.
Industry Leading Solutions
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Employee collaboration platforms, including Microsoft Teams, Zoom, Webex Calling, and more
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Voice and telephony recording
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Screen capture synchronized with audio
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Two-way radio communications recording
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Support for evolving digital and enterprise communication workflows
